This module will provide an overview of incident investigation and reporting procedures. The investigation and reporting process helps to provide a safe working environment by determining the causes, then reporting them so that incidents are prevented in the future. The content in this module is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this module are: differentiate between the three cause levels of incidents, actions, omissions, events, conditions, or a combination thereof, that lead to an incident, recognize why an incident should be investigated, recall the steps for conducting a formal investigation, identify recommended interviewing techniques, describe problem solving techniques commonly used in investigations, and recall topics included in an investigative report.
- In person