Work & Communicate Effectively

In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing—and exceeding—expectations for internal service, and solving problems quickly and effectively.

Learning objectives

• Distinguishing between internal and external customer service
• Creating positive workplace relationships
• Working with difficult coworkers
• Practicing active listening to uncover your customers’ needs
• Managing internal customer expectations
• Anticipating problems
• Defusing angry colleagues
• Adjusting your workplace attitude

Change is constant in our lives, and an essential element of the workplace. Navigating times of change can provoke a wide range of emotions including anxiety, excitement, and confusion. This course provides you with tools to understand the types and characteristics of change. You will also examine change management strategies, and develop a personal action plan to meaningfully navigate your situation of change. This is a virtual course. You will receive a link 24 hours before the course in your email.

Why should you attend?

• Answer: What are the different types of change?

• Reflect on: How does change affect me?

• Identify strategies to manage yourself through change

Meeting fatigue is real. Ineffective and unnecessary meetings are not only frustrating, they can lead to overall disengagement. In this course we focus on not only how to make meetings more engaging, but also how to make them more inclusive. Whether you are setting up your own meetings, running meetings for someone else, or a meeting participant, there are actions that you can take to make meetings better.

In this course, we will cover:

• when to have a meeting (and when not to)
• components of effective and inclusive meetings
• creating engagement
• dealing with difficult participants

Your training  link can go here. Contact Kayla Ruplinger for trainings you’d like entered

Provides an overview of basic information that all professionals that work with HRS or Related Technologies should be familiar with. Resources and learning opportunities, basic human resources concepts, and an overview of commonly used technologies are emphasized, as pre-requisites prior to completing or attending many of the HRS and related technology learning opportunities. Participants may want to complete this as a refresher course a few weeks after their onboarding while becoming acclimated to their roles and responsibilities.

This module is intended to support employees in how to prepare for formal and informal performance conversations.

Learning Objectives:
1. Understand ways to plan, prepare, engage in performance conversation
2. Identify resources to use in the preparation of a performance conversation

Learning Outcome:

1. Employees are empowered to participate and engage in the performance process by using some/all techniques outlined in training

This training should take approximately 15-20 minutes to complete.

All FP&M Employees