Act as a Leader

This interactive workshop is designed to help participants provide quality and effective feedback. In this course, you will:

– Practice frameworks for giving and receiving feedback.
– Consider ways to handle challenging responses to feedback in order to maintain relationships.
– Create and practice an action plan for engaging in constructive feedback conversations.

This module presents concepts, skills, and techniques for helping leaders communicate more effectively in one-on-one situations, both in person and virtual. As a result of this module, you will:

• Identify and overcome the barriers to effective communication.
• Reflect on your personal communication strengths and areas for growth
• Practice specific communication skills such as paraphrasing, responding to emotions, and identifying behaviors instead of attributes

Understanding the perspectives of others, building meaning, and creating human connections all stem from listening. Without strategies for active listening, how do you know if you are hearing your supervisor or coworker’s intended message? What information are you missing out on? In this course, dive deep into your patterns of thoughts, feelings, and behaviors to identify internal roadblocks to communication. Learn strategies to connect with others and stay in dialogue. This is a virtual course. You will receive a link 24 hours before the course in your email.

Why should you attend?

• Reflect on: The communication process and what gets in the way

• Practice: Listening strategies to support greater understanding

Learn best practices in writing emails that effectively share the information you want to convey and receive the responses you need. Covering subject lines, tone, organization and formatting, put these tips into practice right away. FP2L Certificate of Leadership Competency participants, please forward me your practice emails, or send me an email sharing your takeaways to receive credit for the course.

This is a self-paced online course.

According to Gallup, 50% of US adults have left their job to get away from their manager. In Principles of Supervision and Management (PSM), a certificate program for managers and supervisors, learn practical skills to support your team and be a manager/supervisor employees want to work for! Learn and practice skills to create and maintain a healthy, inclusive, and engaging work environment for employees. Manager and supervisor effectiveness in creating an environment which supports employees’ success is crucial to support UW–Madison’s mission “to create, integrate, transfer, and apply knowledge through innovative programs of research, teaching, and public service.”

Key Program Elements

• Attend classes with the same group of participants to build a network over time
• Discuss the complexities and nuances in managing others
• Practice skills for navigating real-work scenarios
• A blended learning format—online courses and in-person classes (4-hour class once a week for 11 weeks)

Coaching is an indispensable and underutilized tool. This module will help you get clear on what exactly coaching is, as well as appropriate (and inappropriate) times to use this tool. You will improve skills needed to coach others, whether that is peer to peer, supervisor to supervisee, or with family and friends. We will spend the first half on content and the second half practicing. As a result of this module, you will:

• Define and compare coaching, mentoring, and counseling
• Learn the why, who, what and how of coaching
• Understand the components of a good coaching question
• Practice coaching another participant

The only thing constant is change. No matter what your role on your team, you can proactively influence for positive during times of change. This module will help you with the awareness, skills, and tools to effectively lead a group or team through change. As a result of this module, you will:

• Understand the key characteristics of each type of change
• Describe and identify the phases of transition in change
• Determine the mindsets of people in change and how to address each
• Follow the steps of a planned change model
• Practice applying change management concepts.

An interactive workshop to discuss and practice effective communication strategies for English speakers working with those who speak different first languages. Participants will received a “toolbox” of tips for communication and a list of resources.

Learning Objectives: Participants will understand and be able to use a variety of self-assessment and communication strategies when working and interactive with others in a multicultural environments.

Contact Cultural Linguistic Services to schedule sessions.

We each have our own. And there is great value in pausing, checking assumptions, and looking through the lens of others. What happens when you share your story and I share mine?

Learn the value of perspective-giving and perspective-taking as strategies that drive inclusive relationships, leadership, and teams.

Meeting fatigue is real. Ineffective and unnecessary meetings are not only frustrating, they can lead to overall disengagement. In this course we focus on not only how to make meetings more engaging, but also how to make them more inclusive. Whether you are setting up your own meetings, running meetings for someone else, or a meeting participant, there are actions that you can take to make meetings better.

In this course, we will cover:

• when to have a meeting (and when not to)
• components of effective and inclusive meetings
• creating engagement
• dealing with difficult participants