Engage With & Serve Others

LinkedIn Learning is an online educational platform that helps you discover and develop business, technology-related, and creative skills through expert-led course videos. With more than 5,000 courses and personalized recommendations, you can discover, complete, and track courses related to your field and interests.

Although LinkedIn Learning is an approved tool for UW–‍Madison faculty, staff and students, we discourage its use when applied directly to assessing student knowledge or performance.

Benefits:

Free and available 24/7, Geared towards all levels of experience from beginners to experts, Learn at your own pace: play, pause, rewind, Resources for classes that require software skills, Easily searches and quick to browse, Topics range from office productivity and graphic design tools to programming and web production codes

Organizational politics are a natural part of any work setting. Sometimes those politics are ethical and helpful, other times they can be toxic and harmful. Being able to navigate the politics of your organization can help you be a better leader. This module will help you understand the dynamics of organizational politics.

As a result of this module, you will be able to:

· Shift your perceptions around organizational politics

· Differentiate between constructive vs. destructive org politics

· Discuss contributing factors, power, and influence

· Develop constructive political strategies

Practicing emotional intelligence (EQ) is an essential part of developing connection with others. The ability to recognize our own and others’ feelings is invaluable in today’s work environment. In this three-part course, you will learn and practice skills and strategies that build connection, trust, and cultivate inclusive decision-making and a sense of belonging. Emotional Intelligence@Work is offered in two formats: a three-part, highly interactive, in-person cohort experience, or pick and choose to learn about specific topics in 90-minute EQ@Work Skills and Strategies virtual sessions. You will be invited to bring your own experiences and understanding as tools for individual and collective reflection, learning, discussion, and practice with others. If you are interested in gathering with colleagues and build your awareness, understanding, and capacity for emotional intelligence (EQ) – this is for you! Use these links to check out each course offering format.

1. https://hr.wisc.edu/professional-development/courses/?q=Emotional+Intelligence+%40
2. https://hr.wisc.edu/professional-development/courses/?q=EQ+Skills+ 

Learn more about the program here: https://hr.wisc.edu/professional-development/programs/inclusion-at-uw/emotional-intelligencework/

Quick links to advanced trainings:

• Advanced Microsoft Excel Training
• Microsoft Word Advanced Tips and Tricks

All employees

Click on above links for more information.

Plain Language skills can help you get your message across quickly and clearly. These skills are useful to UW employees in a wide range of positions that involve communicating with others. Training is available at no cost, and all UW–Madison faculty and staff are welcome to attend.

Participants can take an introductory class on Plain Language as a stand-alone training, or attend three sequential workshops to gain a deeper understanding of core plain language strategies. Those who complete all three workshops can earn a Plain Language certificate.

• Introduction to Plain Language
• Write with Plain Language
• Design for Plain Language

Instructors will focus on word choice, grammar, organization of content, and format to improve the readability of documents.

Work with your supervisor to schedule

This workshop is designed to help FP&M supervisors understand what hostile and intimidating behavior is and how to engage university resources to resolve issues. In a two-hour, case-based workshop, participants will work through scenarios to identify when HIB is occurring (and when it isn’t) and understand what the role of a supervisor is when they hear about, witness, or experience incidents related to one or more of these behaviors.

All FP&M Supervisors

Please contact Kayla Ruplinger or Alicia Meyer for upcoming dates.

Learn more here

Have you ever witnessed something that left you uneasy or concerned for another person at work, but you didn’t know how to step in and improve the situation — so you did nothing? You are not alone. It is common to feel unsure of what to do when we witness behavior that concerns us.

This interactive workshop will introduce you to important intervention skills for building healthy, inclusive and engaging workplaces. You will have the opportunity to practice multiple intervention options in real-life scenarios, and will leave equipped with options to interrupt and improve concerning workplace situations when they arise.

Why Should You Attend?

• • Learn skills that build your confidence and increase motivation to identify, intervene and interrupt behaviors that negatively impact the workplace.

• • Examine various options for effectively intervening and improving negative situations through the 4D’s of Stepping In framework.

• • Develop your ability to assess a situation and confidently select an effective intervention option for the situation.

• Practice bystander interventions and skills to use in your workplace, including what to say.

This workshop is designed to help university employees (faculty, staff, graduate-student employees, and post-docs) identify hostile and intimidating behavior when it happens, understand how to create conditions that prevent it, know the policies in place to address it, and become familiar with the resources on campus that can help.

In this case-based workshop, participants will work through a number of scenarios to help identify what hostile and intimidating behavior is (and isn’t), and work with one another to understand what their responsibilities are when they hear about or experience incidents of hostile and intimidating behavior. The workshop will be a combination of content delivery (e.g., mini-lecture), both small and large group discussion, personal reflective activities, and group activities.

This module will help you understand, manage, and resolve interpersonal conflicts and tensions. As a result of this module, you will:

• Identify how people tend to respond to conflict situations and describe the characteristics of interpersonal conflict
• Demonstrate techniques for handling anger and negative emotions that arise in conflict situations
• Create and practice an action plan for addressing a personal conflict

This interactive workshop is designed to help participants provide quality and effective feedback. In this course, you will:

– Practice frameworks for giving and receiving feedback.
– Consider ways to handle challenging responses to feedback in order to maintain relationships.
– Create and practice an action plan for engaging in constructive feedback conversations.

This module presents concepts, skills, and techniques for helping leaders communicate more effectively in one-on-one situations, both in person and virtual. As a result of this module, you will:

• Identify and overcome the barriers to effective communication.
• Reflect on your personal communication strengths and areas for growth
• Practice specific communication skills such as paraphrasing, responding to emotions, and identifying behaviors instead of attributes

Understanding the perspectives of others, building meaning, and creating human connections all stem from listening. Without strategies for active listening, how do you know if you are hearing your supervisor or coworker’s intended message? What information are you missing out on? In this course, dive deep into your patterns of thoughts, feelings, and behaviors to identify internal roadblocks to communication. Learn strategies to connect with others and stay in dialogue. This is a virtual course. You will receive a link 24 hours before the course in your email.

Why should you attend?

• Reflect on: The communication process and what gets in the way

• Practice: Listening strategies to support greater understanding

Coaching is an indispensable and underutilized tool. This module will help you get clear on what exactly coaching is, as well as appropriate (and inappropriate) times to use this tool. You will improve skills needed to coach others, whether that is peer to peer, supervisor to supervisee, or with family and friends. We will spend the first half on content and the second half practicing. As a result of this module, you will:

• Define and compare coaching, mentoring, and counseling
• Learn the why, who, what and how of coaching
• Understand the components of a good coaching question
• Practice coaching another participant

The only thing constant is change. No matter what your role on your team, you can proactively influence for positive during times of change. This module will help you with the awareness, skills, and tools to effectively lead a group or team through change. As a result of this module, you will:

• Understand the key characteristics of each type of change
• Describe and identify the phases of transition in change
• Determine the mindsets of people in change and how to address each
• Follow the steps of a planned change model
• Practice applying change management concepts.

An interactive workshop to discuss and practice effective communication strategies for English speakers working with those who speak different first languages. Participants will received a “toolbox” of tips for communication and a list of resources.

Learning Objectives: Participants will understand and be able to use a variety of self-assessment and communication strategies when working and interactive with others in a multicultural environments.

Contact Cultural Linguistic Services to schedule sessions.

We each have our own. And there is great value in pausing, checking assumptions, and looking through the lens of others. What happens when you share your story and I share mine?

Learn the value of perspective-giving and perspective-taking as strategies that drive inclusive relationships, leadership, and teams.

More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course reveals proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.

Learning objectives

• Listening with empathy
• Helping the customer be right
• Preserving the relationship
• Learning from angry customers
• Passing along complaints
• Replacing trigger words

In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing—and exceeding—expectations for internal service, and solving problems quickly and effectively.

Learning objectives

• Distinguishing between internal and external customer service
• Creating positive workplace relationships
• Working with difficult coworkers
• Practicing active listening to uncover your customers’ needs
• Managing internal customer expectations
• Anticipating problems
• Defusing angry colleagues
• Adjusting your workplace attitude