Serving Internal Customers (LinkedIn Learning)

Description:

In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing—and exceeding—expectations for internal service, and solving problems quickly and effectively.

Learning objectives

  • Distinguishing between internal and external customer service
  • Creating positive workplace relationships
  • Working with difficult coworkers
  • Practicing active listening to uncover your customers’ needs
  • Managing internal customer expectations
  • Anticipating problems
  • Defusing angry colleagues
  • Adjusting your workplace attitude
Register:
https://www.linkedin.com/learning/customer-service-serving-internal-customers/welcome?u=56745513

Time and Self-Management

Description:

Time Management is really all about self-management. Everyone has a finite amount of minutes, hours, and days to get work done. But, some people are able to accomplish more than others. This class will explore where your energy is spent and strategies for how to consciously decide how to eliminate or mitigate obstacles that get in the way of productivity.

As a result of this module, you will:

• Identify where you currently spend and where you want to spend time and energy
• Recognize your time/self-management skills and weaknesses, in order to minimize or eliminate “time robbers”
• Utilized strategies and create an action plan to better manage time/self

Register:
https://hr.wisc.edu/professional-development/courses/?q=Time+and+Self-Managemen