I need to tell you what a pleasure it has been to work with all of the Physical Plant Customer Service staff in the 5 years I’ve been at Waisman Center. This crew is the most professional customer service outfit I’ve ever dealt with, and I mean in any industry or sector. I was a customer service manager for an international manufacturer at one time, so I have a little background to say this. Your group could serve as a quality training platform on any given day. The level of service your group provides comes from great training, organization, motivation, and a sense of team. Thanks for maintaining this great department. I think I speak for all the facility managers when I say that our job would be much harder, without the quality efforts of Physical Plant Customer Service.
Mike Ales, Waisman Center