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We each have our own. And there is great value in pausing, checking assumptions, and looking through the lens of others. What happens when you share your story and I share mine?

Learn the value of perspective-giving and perspective-taking as strategies that drive inclusive relationships, leadership, and teams.

More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course reveals proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.

Learning objectives

• Listening with empathy
• Helping the customer be right
• Preserving the relationship
• Learning from angry customers
• Passing along complaints
• Replacing trigger words

In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing—and exceeding—expectations for internal service, and solving problems quickly and effectively.

Learning objectives

• Distinguishing between internal and external customer service
• Creating positive workplace relationships
• Working with difficult coworkers
• Practicing active listening to uncover your customers’ needs
• Managing internal customer expectations
• Anticipating problems
• Defusing angry colleagues
• Adjusting your workplace attitude

Join your colleagues and debrief the Managing Stress and Finding Vitality at Work Self-Guided Virtual Course! This is a live virtual discussion. You will receive a link 24 hours before the session in your email.

Why should you attend?

• Reflect on how you have used strategies from the self-guided virtual course

• Hear what strategies others are using to manage stress

Change is constant in our lives, and an essential element of the workplace. Navigating times of change can provoke a wide range of emotions including anxiety, excitement, and confusion. This course provides you with tools to understand the types and characteristics of change. You will also examine change management strategies, and develop a personal action plan to meaningfully navigate your situation of change. This is a virtual course. You will receive a link 24 hours before the course in your email.

Why should you attend?

• Answer: What are the different types of change?

• Reflect on: How does change affect me?

• Identify strategies to manage yourself through change

Resilience is the capacity to recover from difficulties. It is an ability that can be strengthened and improved. In this 90-minute virtual module, we will explore ways to increase personal resilience and show up for others during these challenging days. In this course you will:

• Learn six variables that can be strengthened to increase resilience
• Participate in a focused activity or discussion of a concept in each variable
• Develop an action plan for your personal resilience

Meeting fatigue is real. Ineffective and unnecessary meetings are not only frustrating, they can lead to overall disengagement. In this course we focus on not only how to make meetings more engaging, but also how to make them more inclusive. Whether you are setting up your own meetings, running meetings for someone else, or a meeting participant, there are actions that you can take to make meetings better.

In this course, we will cover:

• when to have a meeting (and when not to)
• components of effective and inclusive meetings
• creating engagement
• dealing with difficult participants

Time Management is really all about self-management. Everyone has a finite amount of minutes, hours, and days to get work done. But, some people are able to accomplish more than others. This class will explore where your energy is spent and strategies for how to consciously decide how to eliminate or mitigate obstacles that get in the way of productivity.

As a result of this module, you will:

• Identify where you currently spend and where you want to spend time and energy
• Recognize your time/self-management skills and weaknesses, in order to minimize or eliminate “time robbers”
• Utilized strategies and create an action plan to better manage time/self

Your training  link can go here. Contact Kayla Ruplinger for trainings you’d like entered

This training program focuses only on Academic Staff (AS), Faculty (FA), and Limited Appointee (LI) hiring types. The content focuses on JEMS HIRE navigation, “step by step” processing and managing transactions, along with hiring employees into vacancies. The course will also provide an understanding of how data ‘pushes’ and ‘pulls’ between various common systems along with where to locate supporting resources (e.g., job aids, KBs, and policies).

Provides an overview of basic information that all professionals that work with HRS or Related Technologies should be familiar with. Resources and learning opportunities, basic human resources concepts, and an overview of commonly used technologies are emphasized, as pre-requisites prior to completing or attending many of the HRS and related technology learning opportunities. Participants may want to complete this as a refresher course a few weeks after their onboarding while becoming acclimated to their roles and responsibilities.

This module is intended to support employees in how to prepare for formal and informal performance conversations.

Learning Objectives:
1. Understand ways to plan, prepare, engage in performance conversation
2. Identify resources to use in the preparation of a performance conversation

Learning Outcome:

1. Employees are empowered to participate and engage in the performance process by using some/all techniques outlined in training

This training should take approximately 15-20 minutes to complete.

All FP&M Employees

This module is intended to assist employee who are new to their position become familiar with performance management and development at FP&M.

This training is required for anyone designated as a Responsible Employee in the UW-Madison Policy on Sexual Harassment and Sexual Violence. Responsible Employees, because of their roles on campus, have certain reporting requirements regarding potential violations of the policy.

You have been designated as a Responsible Employee per the guidelines of our campus policy on Sexual Harassment and Sexual Violence. Your position on campus is one that students, co-workers or visitors see as a trusted representative of the university. In this role, you have an important duty in ensuring victims of sexual harassment and sexual violence are properly connected to resources and reporting options.

As a Responsible Employee, you are required to complete an annual training regarding your reporting obligations.

You have been designated as a Responsible Employee per the guidelines of our campus policy on Sexual Harassment and Sexual Violence. Your position on campus is one that students, co-workers or visitors see as a trusted representative of the university. In this role, you have an important duty in ensuring victims of sexual harassment and sexual violence are properly connected to resources and reporting options.

As a Responsible Employee, you are required to complete an annual training regarding your reporting obligations.

Preventing Sexual Harassment and Sexual Violence at UW–Madison is a required online training module for all UW-Madison faculty and staff on how to recognize, prevent, and respond to sexual assault and sexual violence in the workplace. Information about reporting options and campus and community resources to support individuals who have experienced sexual harassment or sexual violence are also provided.

Employees without access to a computer as part of their daily work responsibilities and our English language learners will be offered alternate training opportunities on this important topic.

All employees must take the course to meet our compliance obligations under Board of Regents Policy 14-2.

All UW-Madison Employees

Safety orientation for new UW System employees

Click here to watch: https://www.youtube.com/watch?v=w2nTtuMvcww 

This module instructs on the effects of noise on hearing; The purpose of hearing protectors, the advantages, disadvantages, and attenuation of various types, and instructions on selection, fitting, use, and care; and the purpose of audiometric testing, and an explanation of the test procedures. Examples of noise levels specific to UW Madison.

1. Go to self-enrollment link for EOH Training https://canvas.wisc.edu/enroll/FNTBLH
2. Click the checkbox to agree and “Submit” if this is your first Learn@UW Canvas enrollment.
3. In upper right corner, click “Enroll in Course” and then “Go to the Course” on next screens.
4. Look for “Noise and Hearing” to expand or collapse module content to find the “General Hearing Protection Training”

Contact Info:
Jessica Cebula – jessica.cebula@wisc.edu

This module covers Electrical Standards and the hazards associated with electrical installations and equipment. Module topics include single and three- phase electrical systems, cord and plug connected and fixed equipment, grounding, ground fault circuit interrupters, and safety-related work practices. Emphasis is placed on electrical hazard recognition, standards, policies, procedures and applicable portions of the National Electrical Code (NEC). Upon module completion participants will have the ability to understand the severity of electrical current on the human body, recognize and evaluate actual and potential electrical hazards, determine hazard abatement measures, and understand the proper use of electrical testing and electrical protective equipment. Participants of this module will have had advanced training and/or experience in an electrical discipline. In addition, this module is in part a requirement by the NFPA 70E as a refresher module. The how to perform hazard identification and risk assessment analysis will be emphasized. Advanced electrical safety topics will be reviewed and discussed.

Module topics include types of hazardous energy, detecting hazardous conditions, implementing control measures as they relate to the control of hazardous energy, developing and implementing energy control programs including written isolation procedures, training of authorized; affected employees, and periodic audit of energy control procedures using the OSHA Control of Hazardous Energy Standard. Upon module completion the student will have the ability to explain the importance of energy control programs, procedures, training, audits and methods of controlling hazardous energy.

This training is done through Vector. If you need assistance accessing your Vector account, please contact Nicole Frick. Custodial can contact Jacy Whitehead.

For those who have roles and responsibilities in developing and implementing a control of hazardous energy program or lock-out tag-out (LOTO) for the protection of themselves and or other employees while performing servicing and maintenance activities on systems, machines and/or equipment.

Login in through http://uw.madison.wi.safecolleges.com/.