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Get up to speed with Microsoft Excel, the world’s most popular spreadsheet program. Follow along with Excel expert Dennis Taylor as he demonstrates how to efficiently manage and analyze data with this powerful program. Learn how to enter and organize data, perform calculations with simple functions, and format the appearance of rows, columns, cells, and data. Other lessons cover how to work with multiple worksheets, build charts and PivotTables, sort and filter data, use the printing capabilities of Excel, and more.

This training is required on an annual basis. This training will summarize the requirements for Campus Security Authorities to include: why you are a Campus Security Authority, what your role is as a Campus Security Authority and what you are required to do as a Campus Security Authority. Resources and reporting information is included in the training.

Welcome to UW-Madison! Starting a new role in any organization is an exciting adventure. If you are not able to join us on campus, this virtual overview will introduce you to UW-Madison. You will have an opportunity to:

• Learn about the history and structure of UW-Madison
• Explore who makes up the campus community
• Recognize available tools and resources
• And have some fun!

This virtual workshop is designed to help university employees (faculty, staff, graduate-student employees, and post-docs) identify hostile and intimidating behavior when it happens, understand how to create conditions that prevent it, know the policies in place to address it, and become familiar with the resources on campus that can help.

In this case-based workshop, participants will work through a number of scenarios to help identify what hostile and intimidating behavior is (and isn’t), and work with one another to understand what their responsibilities are when they hear about or experience incidents of hostile and intimidating behavior. The workshop will be a combination of content delivery (e.g., mini-lecture), both small and large group discussion, personal reflective activities, and group activities.

PMDP provides managers and employees the structure to have frequent, meaningful conversations about expectations, goals and growth opportunities. This module is intended to assist Supervisors with the basics concrete items to do in order to set you and the employee up for success.

Learning Objectives:
Understand expectation/steps for scheduling a performance conversation
Understand expectation/steps for preparing a performance conversation
Understand expectation/steps during a performance conversation meeting

Learning Outcome:
Apply opportunities outlined to prepare and encourage employee participation in performance conversations
Implement your own strategy of preparation using the basics from this training

This 90-minute module for UW-Madison faculty and staff is a basic primer on the concept of implicit/unconscious bias. It explains what implicit bias is, provides key definitions of some bias concepts, discusses how these forms of implicit bias can impact academic units, and provides several evidence-based strategies for minimizing the influence of implicit biases.

Work with your supervisor and Office of Human Resources to schedule.

This module will help you understand, manage, and resolve interpersonal conflicts and tensions. As a result of this module, you will:

• Identify how people tend to respond to conflict situations and describe the characteristics of interpersonal conflict
• Demonstrate techniques for handling anger and negative emotions that arise in conflict situations
• Create and practice an action plan for addressing a personal conflict

This workshop is designed to help all employees of UW – Madison learn how to provide quality and effective feedback any time that the message is due. Whether feedback is formal or informal, provided to employees, peers or someone else, there are ways that it can be structured to be effective and lasting. Join us in this interactive workshop where we will learn and apply a 5 step process to effectively deliver a message so that people understand it and make changes that may be needed.

Upon completion participants will be able to:
• Define what feedback is and explain what makes it effective
• Apply a 5 step framework for providing feedback
• Identify and apply techniques in delivering difficult messages

This module presents concepts, skills, and techniques for helping leaders communicate more effectively in one-on-one situations. As a result of this module, you will:

• Identify and overcome the barriers to effective communication, especially in virtual situations
• Reflect on your personal communication strengths and areas for growth
• Practice specific communication skills such as paraphrasing, responding to emotions, and identifying behaviors instead of attributes

Understanding the perspectives of others, building meaning, and creating human connections all stem from listening. Without strategies for active listening, how do you know if you are hearing your supervisor or coworker’s intended message? What information are you missing out on? In this course, dive deep into your patterns of thoughts, feelings, and behaviors to identify internal roadblocks to communication. Learn strategies to connect with others and stay in dialogue. This is a virtual course. You will receive a link 24 hours before the course in your email.

Why should you attend?

• Reflect on: The communication process and what gets in the way

• Practice: Listening strategies to support greater understanding

Learn best practices in writing emails that effectively share the information you want to convey and receive the responses you need. Covering subject lines, tone, organization and formatting, put these tips into practice right away. FP2L Certificate of Leadership Competency participants, please forward me your practice emails, or send me an email sharing your takeaways to receive credit for the course.

According to Gallup, 50% of US adults have left their job to get away from their manager. In Principles of Supervision and Management (PSM), a certificate program for managers and supervisors, learn practical skills to support your team and be a manager/supervisor employees want to work for! Learn and practice skills to create and maintain a healthy, inclusive, and engaging work environment for employees. Manager and supervisor effectiveness in creating an environment which supports employees’ success is crucial to support UW–Madison’s mission “to create, integrate, transfer, and apply knowledge through innovative programs of research, teaching, and public service.”

This module will help you with the skills and tools to effectively lead a group or team through change. As a result of this module, you will:

• Understand the key characteristics of each type of change
• Describe and identify the phases of transition in change
• Determine the mindsets of people in change and how to address each
• Follow the steps of a planned change model
• Practice applying change management concepts

We each have our own. And there is great value in pausing, checking assumptions, and looking through the lens of others. What happens when you share your story and I share mine?

Learn the value of perspective-giving and perspective-taking as strategies that drive inclusive relationships, leadership, and teams.

More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course reveals proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.

Learning objectives

• Listening with empathy
• Helping the customer be right
• Preserving the relationship
• Learning from angry customers
• Passing along complaints
• Replacing trigger words

In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing—and exceeding—expectations for internal service, and solving problems quickly and effectively.

Learning objectives

• Distinguishing between internal and external customer service
• Creating positive workplace relationships
• Working with difficult coworkers
• Practicing active listening to uncover your customers’ needs
• Managing internal customer expectations
• Anticipating problems
• Defusing angry colleagues
• Adjusting your workplace attitude

Join your colleagues and debrief the Managing Stress and Finding Vitality at Work Self-Guided Virtual Course! This is a live virtual discussion. You will receive a link 24 hours before the session in your email.

Why should you attend?

• Reflect on how you have used strategies from the self-guided virtual course

• Hear what strategies others are using to manage stress

Change is constant in our lives, and an essential element of the workplace. Navigating times of change can provoke a wide range of emotions including anxiety, excitement, and confusion. This course provides you with tools to understand the types and characteristics of change. You will also examine change management strategies, and develop a personal action plan to meaningfully navigate your situation of change. This is a virtual course. You will receive a link 24 hours before the course in your email.

Why should you attend?

• Answer: What are the different types of change?

• Reflect on: How does change affect me?

• Identify strategies to manage yourself through change