This training is required on an annual basis. This training will summarize the requirements for Campus Security Authorities to include: why you are a Campus Security Authority, what your role is as a Campus Security Authority and what you are required to do as a Campus Security Authority. Resources and reporting information is included in the training.
You can support career management by coaching employees and creating a plan to achieve career-related goals. Consider your employees’ individual skills, strengths, and professional goals, and align them with UW–Madison strategic plans.
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Welcome to UW-Madison! Join us to learn about UW-Madison history, tradition, and organizational structure. You will have an opportunity to:
• Connect with other new employees
• Learn about the history and structure of UW-Madison
• Explore who makes up the campus community
• Discover available tools and resources for employees
• And have fun along the way!
Have you ever witnessed something that left you uneasy or concerned for another person at work, but you didn’t know how to step in and improve the situation — so you did nothing? You are not alone. It is common to feel unsure of what to do when we witness behavior that concerns us.
This interactive workshop will introduce you to important intervention skills for building healthy, inclusive and engaging workplaces. You will have the opportunity to practice multiple intervention options in real-life scenarios, and will leave equipped with options to interrupt and improve concerning workplace situations when they arise.
Why Should You Attend?
- Learn skills that build your confidence and increase motivation to identify, intervene and interrupt behaviors that negatively impact the workplace.
- Examine various options for effectively intervening and improving negative situations through the 4D’s of Stepping In framework.
- Develop your ability to assess a situation and confidently select an effective intervention option for the situation.
- Practice bystander interventions and skills to use in your workplace, including what to say.
This workshop is designed to help university employees (faculty, staff, graduate-student employees, and post-docs) identify hostile and intimidating behavior when it happens, understand how to create conditions that prevent it, know the policies in place to address it, and become familiar with the resources on campus that can help.
In this case-based workshop, participants will work through a number of scenarios to help identify what hostile and intimidating behavior is (and isn’t), and work with one another to understand what their responsibilities are when they hear about or experience incidents of hostile and intimidating behavior. The workshop will be a combination of content delivery (e.g., mini-lecture), both small and large group discussion, personal reflective activities, and group activities.
PMDP provides managers and employees the structure to have frequent, meaningful conversations about expectations, goals and growth opportunities. This module is intended to assist Supervisors with the basics concrete items to do in order to set you and the employee up for success.
Understand expectation/steps for scheduling a performance conversation
Understand expectation/steps for preparing a performance conversation
Understand expectation/steps during a performance conversation meeting
Apply opportunities outlined to prepare and encourage employee participation in performance conversations
Implement your own strategy of preparation using the basics from this training
This module will help you understand, manage, and resolve interpersonal conflicts and tensions. As a result of this module, you will:
• Identify how people tend to respond to conflict situations and describe the characteristics of interpersonal conflict
• Demonstrate techniques for handling anger and negative emotions that arise in conflict situations
• Create and practice an action plan for addressing a personal conflict
This interactive workshop is designed to help participants provide quality and effective feedback. In this course, you will:
– Practice frameworks for giving and receiving feedback.
– Consider ways to handle challenging responses to feedback in order to maintain relationships.
– Create and practice an action plan for engaging in constructive feedback conversations.
This module presents concepts, skills, and techniques for helping leaders communicate more effectively in one-on-one situations, both in person and virtual. As a result of this module, you will:
• Identify and overcome the barriers to effective communication.
• Reflect on your personal communication strengths and areas for growth
• Practice specific communication skills such as paraphrasing, responding to emotions, and identifying behaviors instead of attributes
Understanding the perspectives of others, building meaning, and creating human connections all stem from listening. Without strategies for active listening, how do you know if you are hearing your supervisor or coworker’s intended message? What information are you missing out on? In this course, dive deep into your patterns of thoughts, feelings, and behaviors to identify internal roadblocks to communication. Learn strategies to connect with others and stay in dialogue. This is a virtual course. You will receive a link 24 hours before the course in your email.
Why should you attend?
- Reflect on: The communication process and what gets in the way
- Practice: Listening strategies to support greater understanding
Learn best practices in writing emails that effectively share the information you want to convey and receive the responses you need. Covering subject lines, tone, organization and formatting, put these tips into practice right away. FP2L Certificate of Leadership Competency participants, please forward me your practice emails, or send me an email sharing your takeaways to receive credit for the course.
This is a self-paced online course.
According to Gallup, 50% of US adults have left their job to get away from their manager. In Principles of Supervision and Management (PSM), a certificate program for managers and supervisors, learn practical skills to support your team and be a manager/supervisor employees want to work for! Learn and practice skills to create and maintain a healthy, inclusive, and engaging work environment for employees. Manager and supervisor effectiveness in creating an environment which supports employees’ success is crucial to support UW–Madison’s mission “to create, integrate, transfer, and apply knowledge through innovative programs of research, teaching, and public service.”
Key Program Elements
- Attend classes with the same group of participants to build a network over time
- Discuss the complexities and nuances in managing others
- Practice skills for navigating real-work scenarios
- A blended learning format—online courses and in-person classes (4-hour class once a week for 11 weeks)
Coaching is an indispensable and underutilized tool. This module will help you get clear on what exactly coaching is, as well as appropriate (and inappropriate) times to use this tool. You will improve skills needed to coach others, whether that is peer to peer, supervisor to supervisee, or with family and friends. We will spend the first half on content and the second half practicing. As a result of this module, you will:
• Define and compare coaching, mentoring, and counseling
• Learn the why, who, what and how of coaching
• Understand the components of a good coaching question
• Practice coaching another participant
The only thing constant is change. No matter what your role on your team, you can proactively influence for positive during times of change. This module will help you with the awareness, skills, and tools to effectively lead a group or team through change. As a result of this module, you will:
• Understand the key characteristics of each type of change
• Describe and identify the phases of transition in change
• Determine the mindsets of people in change and how to address each
• Follow the steps of a planned change model
• Practice applying change management concepts.
An interactive workshop to discuss and practice effective communication strategies for English speakers working with those who speak different first languages. Participants will received a “toolbox” of tips for communication and a list of resources.
Learning Objectives: Participants will understand and be able to use a variety of self-assessment and communication strategies when working and interactive with others in a multicultural environments.
Contact Cultural Linguistic Services to schedule sessions.
We each have our own. And there is great value in pausing, checking assumptions, and looking through the lens of others. What happens when you share your story and I share mine?
Learn the value of perspective-giving and perspective-taking as strategies that drive inclusive relationships, leadership, and teams.
More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course reveals proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
- Listening with empathy
- Helping the customer be right
- Preserving the relationship
- Learning from angry customers
- Passing along complaints
- Replacing trigger words
In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing—and exceeding—expectations for internal service, and solving problems quickly and effectively.
- Distinguishing between internal and external customer service
- Creating positive workplace relationships
- Working with difficult coworkers
- Practicing active listening to uncover your customers’ needs
- Managing internal customer expectations
- Anticipating problems
- Defusing angry colleagues
- Adjusting your workplace attitude
Join your colleagues and debrief the Managing Stress and Finding Vitality at Work Self-Guided Virtual Course! This is a live virtual discussion. You will receive a link 24 hours before the session in your email.
Why should you attend?
- Reflect on how you have used strategies from the self-guided virtual course
- Hear what strategies others are using to manage stress
Change is constant in our lives, and an essential element of the workplace. Navigating times of change can provoke a wide range of emotions including anxiety, excitement, and confusion. This course provides you with tools to understand the types and characteristics of change. You will also examine change management strategies, and develop a personal action plan to meaningfully navigate your situation of change. This is a virtual course. You will receive a link 24 hours before the course in your email.
Why should you attend?
- Answer: What are the different types of change?
- Reflect on: How does change affect me?
- Identify strategies to manage yourself through change